1. Introduction KOiNED Digital Limited ("KOiNED Digital", "we", "us", or "our") is a creative content and demand generation agency registered in Jamaica. We are committed to protecting the personal information of individuals who interact with our business, our clients' businesses, and our digital platforms.This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website at https://www.koineddigital.com/, interact with our social media pages, or engage with systems we operate on behalf of our clients.By using our website or interacting with our systems, you agree to the practices described in this policy.
‍2. Who We Are KOiNED Digital Limited is the data controller for personal information collected through our own platforms and marketing activities. Where we operate systems on behalf of clients (such as automated messaging or lead capture tools), we act as a data processor on behalf of our clients who are the data controllers for their customers' information.For any questions about this policy, you may contact us at:KOiNED Digital LimitedEmail: info@koineddigital.comWebsite: https://www.koineddigital.com/
‍3. Information We Collect We may collect the following categories of personal information:
‍3.1 Information you provide directlyYour name and contact details (email address, phone number)Your Instagram or Facebook username/handleInformation about your business, services, or enquiryAny other information you voluntarily share with us through forms, messages, or calls
‍3.2 Information collected automaticallyWebsite usage data including pages visited, time spent, and actions taken, collected via Google Analytics 4 (GA4) and Meta PixelInformation about your device, browser, and IP addressSocial media interactions including profile visits, link clicks, and message actions, collected via Meta InsightsAutomated messaging interactions through ManyChat when you engage with our automated flows on Instagram or Facebook
‍4. How We Use Your Information We use the personal information we collect for the following purposes:To respond to your enquiries and provide our servicesTo operate lead capture and demand generation systems on behalf of our clients, To measure and analyse the performance of social media content and marketing campaigns, To improve our website, services, and client systemsTo communicate with you about our services, including sending reports and updatesTo comply with our legal obligationsWe will only use your personal information for the purposes for which it was collected, or for purposes that are compatible with those purposes.
‍5. Third-Party Services We Use In delivering our services, we use the following third-party platforms that may process your personal information:
‍5.1 Meta (Facebook and Instagram)We use Meta's platforms and tools including Meta Business Suite, Meta Pixel, and Meta Insights to manage social media pages, track website activity, and measure content performance. Meta's use of your data is governed by Meta's Privacy Policy available at https://www.facebook.com/privacy/policy/.
‍5.2 ManyChatWe use ManyChat to operate automated messaging flows on Instagram and Facebook. When you interact with these automated flows, ManyChat may collect your name, contact information, and conversation data. ManyChat's privacy practices are governed by their Privacy Policy available at https://manychat.com/privacy.
‍5.3 GoogleWe use Google Analytics 4 (GA4) to collect and analyse website usage data. This includes information about how visitors interact with our website and our clients' websites. Google's privacy practices are governed by Google's Privacy Policy available at https://policies.google.com/privacy.
‍6. Data Storage and Security Personal information collected through our systems is stored securely using industry-standard practices. Lead data collected on behalf of clients is stored in Google Sheets accessible only to authorised KOiNED Digital team members and the relevant client.We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
‍7. Data Retention We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Lead data collected on behalf of clients is retained for the duration of our contract with that client. Upon termination of a client contract, lead data stored in client-designated Google Sheets remains with the client as their property.
‍8. Your Rights Depending on your location and applicable law, you may have the following rights regarding your personal information:The right to access the personal information we hold about you. The right to request correction of inaccurate information. The right to request deletion of your personal informationThe right to object to or restrict our processing of your informationThe right to withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us at info@koineddigital.com. We will respond to your request within a reasonable timeframe.
‍9. Cookies and Tracking Technologies Our website uses cookies and similar tracking technologies including the Meta Pixel and Google Analytics tracking code. These tools collect information about your browsing behaviour to help us understand how our website is used and to measure the performance of our marketing efforts.You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
‍10. Children's Privacy Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at info@koineddigital.com and we will take steps to delete that information.
‍11. Changes to This PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this policy. We encourage you to review this policy periodically.
‍12. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:KOiNED Digital LimitedEmail: info@koineddigital.comWebsite: https://www.koineddigital.com/We are committed to working with you to resolve any concerns about your privacy in a fair and transparent manner.
‍© 2026 KOiNED Digital Limited. All rights reserved.